Privacy Notice – Racelogic Support Centre

This Privacy Notice explains how Racelogic Limited (“Racelogic”, “we”, “our”, or “us”) is the data controller responsible for information collected through the Racelogic Support Centre website.

Company address:

Unit 10, Swan Business Centre, Osier Way, Buckingham, Bucks, MK18 1TB, UK

Contact email:

supportcentre@racelogic.co.uk

This Privacy Notice applies only to the Racelogic Support Centre website and related documentation services. Product support requests, sales enquiries, ecommerce services, and other Racelogic platforms or websites may be subject to separate privacy notices or policies.

Depending on how you use the Racelogic Support Centre, we may collect information such as:

• Information you voluntarily submit through forms or feedback tools
• Browser and device information
• Usage and analytics information
• Authentication information for authorised users where applicable

Information collected through the Racelogic Support Centre may be used to:

• Respond to contact enquiries or documentation feedback
• Improve documentation and usability
• Maintain the security and operation of the Racelogic Support Centre
• Understand how the Racelogic Support Centre is used
• Improve navigation, search, and documentation quality

We process personal information only where we have a valid legal basis to do so under applicable data protection laws. Most commonly, we process personal information on the following legal bases:

• Legitimate interests, such as improving documentation, maintaining security, understanding website usage, and improving user experience
• Where consent is required for analytics or optional technologies
• Where information is required to respond to support-related requests or provide requested services
• Where processing is required to comply with applicable laws or regulations

The Racelogic Support Centre may use cookies and analytics technologies, including Google Analytics, to understand how the site is used and improve usability and documentation quality.

Where required, analytics technologies are only used where consent has been provided.

For more information, please see the Cookie Policy.

Analytics services may collect information such as pages visited, navigation behaviour, approximate geographic region, device type, and browser information.

Some analytics or third-party services may transfer information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Information submitted through contact or documentation feedback forms may be processed through Racelogic support and ticketing systems in order to:

• Respond to enquiries or feedback
• Review and improve documentation quality
• Improve website usability and user experience
• Maintain support and operational records

Information submitted through forms may include personal information voluntarily provided by users.

The Racelogic Support Centre may use third-party services or providers for functionality such as:

• Website analytics.
• Authentication and access control.
• Embedded media or external content.
• Search functionality.
• Hosting or infrastructure services.

These providers may process information on our behalf in accordance with their own privacy notices and applicable data protection requirements.

Information is retained only for as long as reasonably necessary for the purposes described in this Privacy Notice, including maintaining website security, responding to enquiries, reviewing documentation feedback, improving services, and meeting legal or operational requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal, security, or operational requirements.

Depending on your location and applicable data protection laws, you may have rights relating to your personal information, including the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Object to certain types of processing
• Request restriction of processing in certain circumstances
• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your information has been processed in a way that does not comply with applicable data protection laws.

Further information is available at:
https://ico.org.uk

If you have questions about this Privacy Notice or how information is used within the Racelogic Support Centre, please contact the Support Centre Team.

Email:
supportcentre@racelogic.co.uk

Or use the Contact the Support Centre Team form.

This Privacy Notice may be updated from time to time. The latest version will always be available within the Racelogic Support Centre.