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RACELOGIC Support Centre

18 - VBOX HD Troubleshooting

Trouble Locking onto Satellites

  • Place the antenna where it has an unobstructed view of the sky. (See ‘GPS Antenna Placement’ below)
  • Perform a GPS Coldstart by pressing and holding the REC button for 5 seconds until the unit beeps 5 times. Then leave the unit powered up in an open static position for at least 15 minutes
  • Check the antenna connection is very clean; small amounts of dirt in the socket can cause a significant reduction in signal strength
  • Try another antenna

GPS Antenna Placement

For optimum GPS signal reception, make sure that the antenna is fitted to the highest point of the vehicle away from any obstructions that may block satellite reception. The GPS antenna works best with a metal ground plane underneath. Silver foil, or a metal plate beneath the antenna can improve reception significantly if the antenna is not fitted to a large metal roof.

We do a larger antenna with a very good internal ground plane which can operate perfectly without the need for mounting on a metal surface (part number RLVBACS065) which also gives superior position accuracy.

Video Data is Corrupt

  • The storage media may have been removed from the unit before the file is closed. It can be possible to recover corrupted video files using DivFix++ ( If unsure how to recover corrupted video files, raise a ticket with our support team. 
  • Most problems with lost files can be fixed by right clicking on the card in Windows explorer and selecting ‘Properties’ – ‘Tools’ – ‘Error checking’ tick both boxes, and click ‘Check now’

Always wait for the logging light to stop flashing before removing the SD card or USB device. Pressing the REC button will force the box to close the file at any time.


VBOX HD Beeps continuously

  • The SD card may be full.
  • The scene may be corrupt, try re-uploading the scene.
  • Try to re-flash the firmware.

VBOX HD not responding - GPS Coldstart

The GPS engine has locked up, perform a GPS Engine Coldstart – hold REC button for 5 seconds.

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