Not Logging to SD Card – Performance Box Touch

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There are several possible reasons why Performance Box Touch is not logging into the SD card.

Follow the guidance below, and if Performance Box Touch is still not logging as expected, please contact Racelogic Support.

Red SD Card Icon

When the SD Card Icon at the top of the screen is red, Performance Box Touch cannot detect an SD card or the SD card is full.

Installation

Make sure that the SD card is fully inserted into the side of the unit. There is an internal spring in the SD slot. You should be able to feel the SD card push and secure against this spring. If you have an issue with inserting the SD card, look inside the slot to make sure that nothing is blocking the way.

SD Card Format

Performance Box Touch V2 is supplied with an 8 GB SDHC card in a FAT32 file format, which is the only file format it supports.

If you are looking to purchase a new SD card, we recommend that any card you use has a write speed of above 7 MB/s (4 MB/s is the absolute minimum) and a speed class of 10 (4 is the absolute minimum). We recommend that you use SD cards from quality brands such as Transcend, SanDisk, Kingston or Lexar to ensure the best results.

IMPORTANT
If you have an SD card that is formatted in the exFAT or NTFS file formats, you will have to reformat it to a FAT32 file system before it will work with a Performance Box Touch V2 unit.

SDHC cards (2 GB to 32 GB)

Supplied or purchased SDHC cards are formatted in the FAT32 file format. This format is supported by Performance Box Touch V2.

SDXC cards (64 GB and above)

Purchased SDXC cards will be formatted in exFAT or NTFS file formats; these formats are not supported by Performance Box Touch V2. Please reformat as per the instructions below.

SD Card Reformatting

FAT32 reformatting for media with sizes up to 32 GB can be done directly in Windows by right-clicking on the media and selecting 'Format'.
If you would like to format media with sizes above 32 GB into a FAT32 file system, you cannot do it directly in Windows as it is not the standard formatting for the file. However, there are many third-party software programs you can use to reformat media so that they will work correctly with our products - we recommend This Tool as a free option from the SD card organisation.

Full Media

Make sure that the SD card has available space. If it is full, delete or move files from the card.

Green SD Card Icon

When the SD Card Icon at the top of the screen is green, the SD card has been inserted correctly, has available space and is ready to log. When the unit is logging to the SD card, the Record Icon will appear at the top of the screen. If you expect the unit to be logging but it is not, this may be due to the Logging Strategy.

Logging Strategy

Depending on the set Logging Strategy in the General Settings area, the unit will either log continuously or when it detects movement (the latter is the default setting).

If the logging strategy is set to Moving (logging at speeds over 0.5 km/h) and the unit is not recording after detecting movement, you must make sure that the unit has a satellite lock, indicated by a solid green Satellite Icon at the top of the screen.

If you struggle to maintain a stable satellite lock (indicated by a flashing red satellite icon at the top of the screen), refer to the following troubleshooting page: Having Trouble Locking onto Satellites.

Note: By tapping on the SD Card Icon when it is green you will manually start or stop the data logging, and override the Configured Logging Strategy.