Skip to main content
RACELOGIC Support Centre

VBOX Touch Having Trouble Locking onto Satellites

If VBOX Touch is displaying a flashing red satellite icon at the top of the screen, the unit is struggling to acquire a satellite lock. VBOX Touch needs a minimum of 4 satellites to calculate position. You can see the number currently detected in the Diagnostic Settings screen. If your VBOX Touch is still having trouble locking onto satellites after you follow the guidance below, please contact Racelogic Support.

The first time you use the unit, it may take up to 15 minutes to fully acquire satellites. After this, it will usually take 1–2 minutes to acquire satellites.

Using Internal Antenna

VBOX Touch has an internal patch antenna. This means that in most circumstances where the unit has a clear view of the sky, you do not need an additional antenna. However, satellite signals can be influenced by various factors.


Mounting Location

You should make sure to mount the unit on the windscreen, in a suitable location and adjust as necessary. You need to minimise potential interference from features such as roof bars and windscreen wipers as much as possible.

VBOX Touch Windscreen Mount.jpg

Athermic Windscreens

Some modern cars are fitted with a special windscreen that cuts down the amount of UV (Ultra Violet) rays transferred through it, which helps reduce glare. These windscreens are called athermic or UV Coated. This type of windscreen will also dampen or reduce GPS signals coming through it. This means that if you have an athermic windscreen, you will not receive the same signal quality as you would if your VBOX Touch was outside of the car.

If you do not know if your windscreen is athermic, the manufacturer of your vehicle or the primary authorised dealer may be able to tell you. If you cannot receive a firm yes or no, you can test it by powering up your VBOX Touch and holding it outside of the vehicle. Wait until it acquires a satellite lock. Use the Diagnostic Settings screen to see how many satellites it can detect. Note the information down and move the unit inside the car. If the GNSS signal immediately drops by 2-4 satellites, it is likely that you have an athermic windscreen.


Using External Antenna (RLACS262)

If you are using an external antenna (RLACS262) and the unit is having trouble acquiring a satellite lock, follow the checklist below to test the typical solutions. 

Common problems with GNSS antennas are due to damage to the cable or the connector. You must place the cable in a position that avoids tight angles from being inflicted on the cable and damaging the thin core.

  • Make sure that the antenna is placed in a position where it has an unobstructed view of the sky (see GNSS Antenna Placement below).
  • Check the antenna connection with VBOX Touch. Even small amounts of dirt in the socket can cause a significant reduction in signal strength. Also, check for damage to the cable at the plug and along its entire length.
  • If you have one available, try another known working antenna, to confirm the functionality of the antenna.
  • Perform a GPS Coldstart and then leave the unit powered up in an open static position for at least 15 minutes.

GNSS Antenna Placement

To achieve optimum GNSS signal reception, you need to make sure that the antenna is fitted to the highest point on the vehicle and away from any obstructions that may block satellite reception. The GNSS antenna works best with a metal ground plane underneath. If you don't have a metal roof, a piece of silver foil, or a metal plate beneath the antenna can improve reception significantly.

Click here for more information on antenna placement.

  • Was this article helpful?