08 - VBOX Sport Troubleshooting
Bluetooth connection Problems
| Symptom | Possible cause | Solution |
|---|---|---|
|
Cannot establish Bluetooth link |
VBOX Sport trying to connect to a previously paired device |
Clear VBOX Sport pairings by holding both buttons down for 2s then use the iOS function ‘Forget device’ |
Satellite reception problems
| Symptom | Possible cause | Solution |
|---|---|---|
|
No satellite reception (internal antenna) |
Unit has poor view of sky | Place the unit low down with clear view of the sky (no obstructions or masking from objects, e.g. A-pillar) |
| No satellite reception (internal antenna) | ‘Athermic’ type windscreen in test vehicle | Use an external antenna |
| No satellite reception (internal antenna) | Unit not used for a long period | GNSS engine coldstart |
|
No satellite reception (external antenna) |
Unit has poor view of sky | See guidance on GNSS quality |
| No satellite reception (external antenna) | No ground plane |
Make sure external antenna is mounted on a metal plate or tin foil (minimum 10 cm in diameter) |
| No satellite reception (external antenna) | Bad antenna connection | Check the condition of the GNSS antenna cable. Check the antenna connector for obstructing debris |
| No satellite reception (external antenna) | Unit not used for a long period | GNSS engine coldstart |
Logging Problems
| Symptom | Possible cause | Solution |
|---|---|---|
|
Media card not initialising |
Media not inserted properly | Check that media card has been fully inserted so spring catch clicks down |
| Media card not initialising | Media card not making clean connection | Check media card slot for dirt or debris |
| Continuous fast blinking media LED | Corrupt card | Reformat card to FAT32 |
| Continuous fast blinking media LED | Incompatible media card | See here for a guide on media & formats |
| Continuous fast blinking media LED | Media card full | Use alternative card or clear data from media |
Locked Unit
| Symptom | Possible cause | Solution |
|---|---|---|
| Unit unresponsive | Possible hardware or firmware fault | Hold down power button for 12 seconds to force power off. If no response, contact Racelogic's support team. |
Unit will not accept charge
| Symptom | Possible cause | Solution |
|---|---|---|
| Unit will not run off internal battery | Possible hardware fault, or internal battery management issue | Remote 'gas gauge' reset available - please raise a support ticket for further assistance. |